Privacy Policy

Effective Date: December 2, 2025
Last Updated: December 2, 2025

This Privacy Policy describes how RiseFX INC (“Company,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit https://app.risefx.pro, use our services, or interact with us via email, phone, SMS/text messaging, or other communication channels (collectively, the “Services”).

By accessing or using the Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree with this Policy, please do not use our Services.

1. Information We Collect

1.1 Information You Provide Directly

We may collect information that you provide directly to us, including:

• Full name
• Email address
• Mobile phone number and other contact details
• Account registration details
• Brokerage or trading account identifiers you choose to share
• Support inquiries and communication history
• Preferences regarding marketing or SMS notifications

1.2 Information Collected Automatically

When you access or use our Services, we may automatically collect certain information such as:

• IP address and approximate location
• Device information (device type, browser type, operating system)
• Usage data (pages viewed, time on site, clicks, referring URLs)
• Log files and diagnostic data
• Cookies, web beacons, and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Payment processors and billing platforms
• Analytics providers
• Communication platforms (email, SMS, phone systems)
• Marketing or advertising partners

2. How We Use Your Information

We may use the information we collect for purposes including, but not limited to:

• Providing, operating, and maintaining the Services
• Creating and managing user accounts
• Processing payments and subscription billing
• Responding to customer support requests
• Sending administrative updates and important notifications
• Sending marketing communications when permitted
• Improving user experience and platform performance
• Monitoring usage, detecting fraud, and enhancing security
• Complying with legal and regulatory obligations

3. SMS/Text Messaging & A2P Compliance

As part of our Services, we may offer optional SMS or text notifications to your mobile device, including account alerts, onboarding messages, updates, or promotional content (the “Text Program”).

3.1 How You Opt In

You may opt in to receive SMS/text messages by, for example:

• Submitting your mobile number through an online form
• Selecting a checkbox indicating SMS consent
• Texting a keyword to an applicable number (if offered)

By opting in, you expressly consent to receive SMS/text messages from us at the mobile number you provided, including messages sent using automated technology, where permitted by law.

3.2 Message Frequency

Message frequency may vary depending on your interactions with our Services. You may receive account updates, system alerts, onboarding messages, and occasional marketing communications.

3.3 How to Opt Out

You may opt out at any time by replying “STOP” to any message we send. After replying STOP, you may receive a confirmation message. Unless you opt in again, no further SMS messages will be sent.

3.4 Help & Support via SMS

For assistance, reply “HELP” to any message, or contact us at [email protected] or +1 (407) 558-6088.

3.5 Carrier & Message Rates

Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

3.6 Mobile Number Privacy (A2P Requirement)

We respect your privacy and your mobile phone number. We do not sell, rent, or share your mobile number with unaffiliated third parties for their own marketing purposes. We may share your number only with:

• Vetted SMS delivery partners
• Service providers who support platform operations
• Law enforcement when legally required

4. Legal Bases for Processing (EEA/UK Users)

Where required by law, we process your data based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate interests (e.g., improving security and service quality)

5. Cookies & Tracking Technologies

We use cookies and similar tracking tools to enhance performance, analyze traffic, and support analytics. You may disable cookies in your browser, but some features may not function properly.

6. How We Share Your Information

We may share your information in the following situations:

• With service providers who support our platform
• With payment processors and financial service partners
• With lawyers, auditors, or regulatory authorities
• During business transfers such as mergers or acquisitions
• To comply with legal requirements
• To protect our rights and platform security
• With your explicit consent

7. Data Security

We use reasonable security measures to protect your information. However, no system is fully secure, and we cannot guarantee absolute protection.

8. Data Retention

We retain your information for as long as necessary to fulfill service obligations, unless a longer retention period is required by law.

9. Your Rights & Choices

You may have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Request deletion of your data
• Withdraw consent to marketing communications
• Request restrictions on certain processing

To submit a rights request, contact us at [email protected]. Verification may be required.

10. Children’s Privacy

Our Services are not intended for individuals under age 18, and we do not knowingly collect data from children. If such data is discovered, we will delete it promptly.

11. International Users

Your information may be processed in countries with different data protection laws than your own. By using our Services, you consent to such transfers.

12. Links to Other Websites

Our platform may link to external sites not operated by us. We are not responsible for their content or privacy practices.

13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically. The “Last Updated” date reflects the latest revision. Continued use of the Services constitutes acceptance of any changes.

14. Contact Us

If you have questions or concerns, contact us at:

RiseFX INC
1811 Hoffner Avenue
Orlando, FL 32809
United States

Email: [email protected]
Phone: +1 (407) 558-6088
Website: https://app.risefx.pro

This Privacy Policy is for informational purposes only and does not constitute legal advice. You should consult a legal professional to ensure full compliance with Federal, State, and carrier-specific A2P regulations.